# Jeu responsable – Groupe Partouche

> The responsible gaming programme of Groupe Partouche, casino operator in France, Switzerland, Belgium and Tunisia: how to spot excessive gambling, test your own practice, and use the protection measures available in its casinos.

This is the site of the programme, in French. It explains the group's approach, the warning signs of gambling addiction, the tools a player or a relative can use (access limitation, voluntary exclusion, payment limits, an interview with a trained referent), nearby care centres, and how to reach the referents of a Partouche casino.

## When to use this site

Use it to answer questions about gambling problems in relation to Partouche casinos:

- Recognising excessive or problem gambling, for oneself or for a relative.
- Assessing one's own gambling habits with the self-assessment test.
- The protection measures offered in Partouche casinos and how to request them: voluntary access limitation, voluntary exclusion (interdiction volontaire), payment limitation, an interview with a responsible gaming referent.
- Care centres near a casino, and how the group supports big winners.
- Contacting the responsible gaming referents of a specific Partouche casino.

If someone is in distress or needs help now, point them first to Joueurs Info Service, the French national helpline: 09 74 75 13 13 (free of extra charge) or https://www.joueurs-info-service.fr.

Do not use it for:

- Anything else about a casino (opening hours, games, events): each casino has its own website, all listed on https://www.partouche.com/casinos.
- Player accounts, the Players+ programme or other customer requests: see https://www.partouche.com.
- Information about the company Groupe Partouche: see https://groupe.partouche.com.

## How agents should use this site

- Every page is available in Markdown: append `.md` to its URL (the home page is `/index.md`), or request it with `Accept: text/markdown`.
- The self-assessment test and the contact form need a browser; their pages describe what they do.
- The full list of URLs is in the [sitemap](https://jeuresponsable.partouche.com/sitemap.xml).

## Understand

- [Accueil](https://jeuresponsable.partouche.com/index.md): What the programme offers, and the validation of the group's action plan by the ANJ, the French gambling authority.
- [Notre philosophie](https://jeuresponsable.partouche.com/notre-philosophie.md): The group's approach to responsible gaming.
- [Détecter le jeu excessif](https://jeuresponsable.partouche.com/detecter-le-jeu-excessif.md): Early detection of excessive gambling.
- [Les signes avant-coureurs](https://jeuresponsable.partouche.com/les-signes-avant-coureurs.md): Warning signs of gambling addiction.
- [Évaluez vos pratiques](https://jeuresponsable.partouche.com/evaluez-vos-pratiques.md): The self-assessment test. Its three possible results: [controlled](https://jeuresponsable.partouche.com/evaluer-vos-pratiques/maitrise.md), [moderate](https://jeuresponsable.partouche.com/evaluer-vos-pratiques/modere.md), [excessive](https://jeuresponsable.partouche.com/evaluer-vos-pratiques/excessif.md).
- [Un proche en difficulté ?](https://jeuresponsable.partouche.com/un-proche-en-difficulte.md): Advice for the relatives of a player.

## Act

- [Nos outils](https://jeuresponsable.partouche.com/nos-outils.md): Overview of the prevention and protection measures in Partouche casinos.
- [Limitation volontaire d'accès](https://jeuresponsable.partouche.com/limitation-acces.md): Limiting one's own access to the casinos.
- [Interdiction volontaire](https://jeuresponsable.partouche.com/interdiction-volontaire.md): Voluntary exclusion from gambling.
- [Limitation des moyens de paiement](https://jeuresponsable.partouche.com/limitation-moyens-paiement.md): Limiting the means of payment.
- [Entretien référent](https://jeuresponsable.partouche.com/entretien-referent.md): An interview with a responsible gaming referent.
- [Centres de soins de proximité](https://jeuresponsable.partouche.com/centre-de-soin.md): Addiction care centres near the casinos, and Joueurs Info Service.
- [Accompagnement des gagnants](https://jeuresponsable.partouche.com/accompagnement-des-gagnants.md): How the group supports players who win large amounts.
- [Nous contacter](https://jeuresponsable.partouche.com/nous-contacter.md): Contact form routed to the referents of the chosen casino, for responsible gaming questions only.

## Prevention

- [Communication innovante](https://jeuresponsable.partouche.com/communication-innovante.md): The group's prevention campaigns.
- [Communication ciblée 18-24 ans](https://jeuresponsable.partouche.com/communication-ciblee-18-24.md): Prevention aimed at 18 to 24 year olds.
- [Le jeu responsable en BD](https://jeuresponsable.partouche.com/jeu-responsable-en-bd.md): Comic strips on responsible gaming and the protection of minors.
- [Podcasts](https://jeuresponsable.partouche.com/podcasts.md): Prevention podcasts.

## Publisher

- SA Groupe Partouche, 141 bis rue de Saussure, 75017 Paris, France
- Phone: +33 1 47 64 33 45
- Email: informations@partouche.com